Shipping policy

Shipping Policy

Thank you for shopping with The Side Garage LLC. We take care when packing and shipping diecast vehicles, collectibles, and related products.

Order Processing

We aim to process and ship orders as quickly as reasonably possible. Most orders are expected to be processed within 1–3 business days, excluding weekends and holidays.

Processing times may be longer during major product releases, sales, live-selling events, holidays, or other periods of unusually high order volume.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on the items in your order and the delivery address.

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed by The Side Garage LLC.

Packaging Collectibles

We understand that packaging condition can be important to collectors. We make reasonable efforts to package orders securely and protect products during shipment.

Please keep in mind that minor factory or packaging imperfections may exist before shipment. Product photos and descriptions should be reviewed before purchasing, particularly when packaging condition is important to you.

Shipping Damage

Please inspect your order after delivery. If an item appears to have been damaged during shipment, contact us as soon as reasonably possible.

Please retain the item, product packaging, shipping box, packing materials, and shipping label. We may request photographs of these materials to evaluate the damage and, when applicable, submit a claim with the shipping carrier.

Please do not discard damaged merchandise or shipping materials until the issue has been resolved.

Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing from your shipment, please contact us with your order number and details about the issue. We will review the order and work to correct verified fulfillment errors.

Tracking

When tracking is available, tracking information will be provided after the order ships. Please allow time for the carrier's tracking system to update after a shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an address error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility, where permitted by law.

Lost, Delayed, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, incorrect addresses, or other circumstances outside our direct control.

If tracking indicates a problem with your shipment, please contact us. We will assist in reviewing the tracking information and, when appropriate, work with the carrier regarding a missing or damaged shipment.

Combined Orders

Orders placed separately are not automatically combined for shipment. When practical and before fulfillment has begun, we may be able to combine orders upon request, but combined shipping cannot be guaranteed.

Local Pickup

Local pickup may be offered for eligible orders when displayed as an available option at checkout. Customers will receive instructions when an order is ready for pickup.

Please do not arrive for pickup until you have received confirmation that your order is ready. Pickup availability, location, and instructions will be provided directly to eligible customers.

Marketplace Orders

Orders placed through third-party marketplaces or sales channels, including Whatnot or TikTok Shop, may be subject to the shipping, fulfillment, tracking, and buyer-protection requirements of that platform. Where those requirements apply, they will be followed.

Questions

For questions about an order or shipment, please contact The Side Garage LLC through the contact information provided on our website and include your order number when available.